Normally, we ship within 2-4 days after received the order! International Shipping Is a process that varies in time! As we are located in China many of our orders will be international. We ship to every country that permits imports. Times will vary depending on location and your countries import policies. Covid may also delay times further. All orders will receive a tracking number within 4-5 business days of ordering! If you have questions or concerns about shipping don't be afraid to contact us at email@example.com. Our 24/7 customer support will assist you. An order of 65$ or more will automatically result in free shipping!
In order to get your order to you as fast as possible we will ship items from different warehouses that are nearest to your location. This being said don't be alarmed if one of your items comes one day later than others. This is due to your order being sent by multiple warehouses in order to speed up shipping times.
Covid Update: We use EMS as well as China post to ship our products. Due to Covid there might be unexpected delays in shipping times. Do not worry your package is still on the way. If an extended period of time has passed please feel free to reach out to us and we will be happy to assist you. Estimated arrival times are around 1-4 weeks at the moment. If 5-6 weeks pass please reach out to us so we can assist you! Please do not chargeback without contacting us first. Thanks for shopping with us.
For tracking we DO NOT recommend using the Shop App as they are very inconsistent in giving accurate updates for international tracking numbers. That being said we highly recommend using 17Track to track all orders from our website. They provide the most accurate updates on both international as well as local shipping. Please attempt to use them before emailing us about your package not moving as the Shop App doesn't give accurate updates sometimes.
Border and Customs Control:
We ARE NOT liable for products that are stopped at the border of your country. If the item is sent back to us then we will resend another free of charge. We will not cover items that are confiscated at customs. Due to differences in border laws and importation rules please make sure your country allows our products to be delivered without any issues. Countries that are lenient with these rules include but are not limited too: United States, UK, Australia, Canada, France.